Wall Street Journal
"Lencioni tells a fun tale, and he offers a welcome reminder that there is more to work than the job you do"
In "Three Signs," Mr. Lencioni tackles the question of why so many people are unhappy at work. The issue is a hot one in management-consulting circles, with many companies citing high employee turnover as one of their biggest problems. Firms from Gallup Consulting to Towers Perrin argue that higher worker motivation, among other things, improves productivity, staff retention and, ultimately, business results… Read full review »
"He offers some real advice on how to turn that daily grind into daily fulfillment."
Patrick Lencioni, renowned business consultant and bestselling author of The Five Dysfunctions of a Team, is on a critical mission: create widespread job satisfaction in a world full of workplace misery. His latest book, The Three Signs of a Miserable Job: A Fable for Managers (And Their Employees), tells the inspiring tale a high-flying, but deeply dissatisfied Chief Executive Officer who ditches the power and perks for career bliss as the manager of a pizzeria! In this unusual and inspiring story, Lencioni convincingly demonstrates how career happiness (or misery) is the direct result of the manager--employee relationship. Patrick Lencioni took the time to tell us about his life-long "obsession" with job misery, shatter some myths about workplace satisfaction and offer some real advice on how to turn that daily grind into daily fulfillment.
"His fictional case study proves an involving vessel for his model and strategies."
Lencioni, a consultant, speaker and bestselling author (The Five Dysfunctions of a Team
), pinpoints the reasons behind and ways around what many consider a constant of the human condition: job dissatisfaction. According to Lencioni, job-fueled misery can ultimately seep into all aspects of life, leading to drug and alcohol abuse, violence and other problems, making this examination of job misery dynamics a worthy pursuit. Through the "simple" tale of a retired CEO-turned-pizzeria manager, Lencioni reveals the three corners of the employee unhappiness pyramid—immeasurability, anonymity and irrelevance—and how they contribute to dissatisfaction in all jobs and at all levels (including famously unfulfilled celebrities and athletes). The main culprit is the distancing of people from each other (anonymity), which means less exposure to the impact their work has (immeasurability), and thus a diminished sense of their own utility (irrelevance). While his major points could have been communicated more efficiently in a straightforward self-help fashion, his fictional case study proves an involving vessel for his model and strategies (applicable to managers and lower-level staff alike), and an appendix-like final chapter provides a helpfully stripped-down version. (Aug.)