General Questions

  • What is the Online Team Assessment?

    The Online Team Assessment is a fully automated, web-based tool that helps a team better understand its susceptibility to the model found in the book The Five Dysfunctions of a Team. With 38 statements, the assessment identifies a team's strengths and weaknesses, as well as those areas where team members have differing perspectives. The detailed report offers recommendations for overcoming potential dysfunction and instructions for debriefing the results.

  • How does the Online Team Assessment differ from the one in the back of The Five Dysfunctions of a Team book and field guide?

    The Online Team Assessment is a much more rigorous tool than the 15-statement assessment provided in the five dysfunctions book and field guide. It provides a significantly richer analysis of the team and includes tips and advice for overcoming each dysfunction. Please note that both assessments are protected by copyright and may not be reproduced or transmitted in any form or by any means.

  • What is a license?

    A license is our way of accounting for the number of participants on a team. In setting up a single team, the number of licenses required is equivalent to the number of team members.

  • How much does it cost?

    The Online Team Assessment costs $49.00 per license (per person on the team).

  • What information do I need before I purchase the team assessment licenses?

    Before you purchase the licenses, you will need your contact information and payment information. If you want to set-up a team immediately, you will also need the team's name, as well as e-mail addresses for every member of the team.

  • Do you accept purchase orders?

    Yes, we accept purchase orders for orders over $500. Please select the appropriate radio button and enter the approved PO number in the field provided on the purchase page. Someone from The Table Group will notify you within 24 hours to approve your purchase.

  • Do you offer volume discounts?

    Yes. Our volume discount starts at 100 licenses and is automatically applied during the checkout process. The schedule is as follows:

    0-99: N/A

    100-499: 20%

    500-999: 25%

    1000 and over: 30%

  • Why do I need to create an account before I can set-up a team?

    In order to purchase licenses and create assessments, you must establish an account, which allows you to access our system. Our system, or Administrator's Console, is where you setup the team assessment by entering the team's e-mail addresses and customizing a message to participants.

  • How will the e-mail addresses I enter be used?

    The e-mail addresses you provide will not be given to any party other than The Table Group.

  • Who can I contact if I have any questions?

    Please contact us at 866-401-3895 (within the US) or 925-299-9700.

  • What are a Company Administrator, Main Contact and Team Member?

    A Company Administrator is the individual who sets up an account with The Table Group and has the ability to create, view and manage all the teams within that particular account. The Main Contact is the individual designated to receive updates as participants complete the assessment, as well as the final report once all team members have responded. The Company Administrator and Main Contact are often the same person. A Team Member is one of the people identified as a participant of the assessment.

  • How does the process work?

    The Online Team Assessment is a fully automated, web-based process. The main contact sets up the team by entering the e-mail address of every team member. The main contact also has the ability to customize a standard e-mail message that will be sent to each team member. Once they hit "Send Now," e-mails are automatically sent to each team member with a unique link to the assessment. Each participant then follows the link provided and responds to the assessment statements. Once the final person on the team completes the assessment, the Team Assessment Report will be e-mailed as a PDF to the main contact.

  • What should I do if my e-mail and password don't work?

    First try the "forgotten password" link on the Administrator’s Console login page. If that does not work, e-mail us at [email protected].

  • What should I do if I forgot my password?

    First try the "forgotten password" link on the Administrator’s Console login page. If that does not work, e-mail us at [email protected].

  • How do I roll out the results to my team?

    A recommended process is included in the e-mail that you receive with the Team Assessment Report.

  • Will the Main Contact and/or the Company Administrator be able to identify my responses?

    No. Your responses are anonymous and will not be available for others to see.


Assessment Questions


Getting Started (after the purchase)

  • How do I set-up a new team?

    From the home page within the Administrator's Console, you can select the dark blue icon that reads, “Assess a Team.” The Team Assessment Setup page is where you create your assessment by entering the team's e-mail addresses and customizing a message to participants.

  • What if I want to have an individual take the assessment for their team?

    From the home page within the Administrator's Console, you can select the light blue icon that reads, “Assess an Individual.” The Individual Assessment Setup page is where you assign the license by entering the participant name and e-mail address. Please note that the individual will be the only person that receives the final report, as we maintain the anonymity of all responses.

  • What is the difference between a team assessment and an individual assessment?

    Our Online Team Assessment was designed and intended for intact teams. Less common, but still effective, participants can take the individual assessment to reveal his/her own perceptions of the team.

  • How do I purchase more licenses?

    To purchase more licenses, simply click "Purchase more" in the top blue bar of the home page within your Administrator's Console. You can also purchase more licenses from our website, www.tablegroup.com/store. After selecting the licenses, you can login using your existing account information.

  • What is the difference between HTML and text e-mails? Why should I choose one over the other?

    HTML e-mails provide more advanced formatting and an easier method of highlighting the link team members need to follow for completing the assessment. Text e-mails do not provide any formatting, simply the content of the e-mail and the link. You should choose HMTL unless your company's e-mail system will filter multiple HTML e-mails received at the same time as spam.

  • Who does the e-mail come from?

    All e-mail will come from [email protected] E-mail blockers, spam filters, junk mail filters or other blocking technology must allow e-mail from tablegroup.com to be received by the individual.

  • Who can I contact if I am really lost?

    Please e-mail us at [email protected], or call us at 866-401-3895 (within the US) or 925-299-9700.


In Process

  • I deleted the e-mail message containing my unique assessment URL?

    You can also access the Online Team Assessment from our website, www.tablegroup.com. Click on “Login” link at the bottom of the page. You will be prompted to enter your e-mail address under the “Take Your Team Assessment” section. You can also contact the person who set-up the team and ask them to send you a reminder e-mail.

  • Why is my link not working when I click on it directly from the e-mail?

    Your link is unique. If for some reason, another person may have taken the assessment using your link, then it will have been disabled. This happens when the link is forwarded to another participant. Another reason your link may not work is if it was truncated by your e-mail system. Try to cut and paste the entire link (even if it wraps lines) in the address bar in your browser. If that does not work, you can use the Login function at the bottom of our website, www.tablegroup.com. You will be prompted to enter your e-mail address under the “Take Your Team Assessment” section.

  • Why am I being denied access?

    Please contact your main contact or administrator to help resolve that problem.

  • How do I add a new team member to my team?

    1. Purchase an additional license if you do not have any remaining licenses.

    2. Choose the team you wish to modify on the Assessments page in the Administrator’s Console.

    3. After selecting the appropriate team, scroll down to the Team Roster section.

    4. From the “What Would You Like to Do?” drop-down menu, choose "Add a Team Member", and click on the “Go” button.

    5. Enter the e-mail address of the new team member in the field provided and click on the “Add” button. An additional license will be deducted from your account. If you do not have enough licenses, you will be prompted to purchase more.

    6. An e-mail containing your original custom e-mail message will be sent to the team member you just added.

  • How do I delete a team member?

    1. Choose the team you wish to modify on the Assessments page in the Administrator’s Console.

    2. After selecting the appropriate team, scroll down to the Team Roster section.

    3. Check the box next to the team member you wish to delete.

    4. From the “What Would You Like to Do?” drop-down menu, choose "Remove Selected Team Members", and click on the “Go” button.

    5. You will be prompted to confirm the team member you will be deleting. Select “Remove” if you choose to delete him/her.

    If you wish to delete a team member who has already completed the Assessment, please contact us by e-mail at [email protected] for assistance.

  • How do I change an incorrect e-mail address?

    1. Choose the team you wish to modify on the Assessments page in the Administrator’s Console.

    2. After selecting the appropriate team, scroll down to the Team Roster section.

    3. Check the box next to the team member whose e-mail address you wish to change.

    4. From the “What Would You Like to Do?” drop-down menu, choose “Edit Selected Team Members”, and click on the “Go” button.

    5. Enter the correct e-mail address in the field provided and click on the "Save" button.

  • How do I send e-mail reminders to team members who have not completed their assessments?

    If you are the main contact, and are receiving updates on the team assessment, you can simply click the "Send Reminders" button in the most recent e-mail update you received. You can also send reminders directly from the Administrator's Console:

    1. Choose the team you wish to modify on the Assessments page in the Administrator’s Console.

    2. After selecting the appropriate team, scroll down to the Team Roster section.

    3. Check the box next to the team members you would like to remind.

    3. From the “What Would You Like to Do?” drop-down menu, choose “Send Reminder to Selected Team Members”, and click on the “Go” button

    4. You will be prompted to confirm the details. Select “Send” if you choose to send reminders.

  • How do I schedule e-mail reminders to team members so I don’t have to manually prompt the system?

    Choose the team on the Assessments page in the Administrator’s Console. Under the “Team Assessment Status” section in the upper right-hand corner of the page, choose “Schedule Reminders For This Team.” Select a date and time and click on the “Done” button.  The reminder e-mail will go out on the selected date and time to team members who have not completed the assessment.

  • How do I send an initial Team Assessment e-mail to selected team members?

    1. Choose the team you wish to modify on the Assessments page in the Administrator’s Console.

    2. After selecting the appropriate team, scroll down to the Team Roster section.

    3. Check the box next to the team members whom you'd like to receive the initial team assessment e-mail.

    4. From the “What Would You Like to Do?” drop-down menu, choose “Send Initial E-mail to Selected Team Members”, and click on the “Go” button.

    5. You will be prompted to confirm the details. Select “Send” if you choose to send the initial e-mail.

  • How do I send responses to selected team members?

    1. Choose the team you wish to modify on the Assessments page in the Administrator’s Console.

    2. After selecting the appropriate team, scroll down to the Team Roster section.

    3. Check the box next to the team members to whom you'd like to send responses

    4. From the “What Would You Like to Do?” drop-down menu, choose “Send Responses to Selected Team Members”, and click on the “Go” button.

    5. You will be prompted to confirm the details. Select “Send” if you choose to send responses.

  • Our team has not received the initial e-mails for the assessment. What should I do?

    Double-check the Assessments page in the Administrator’s Console to ensure the team is in process. If it is, please select the team to verify that the e-mail addresses in the Team Roster section are accurate. If they are, the e-mails are most likely being filtered as spam by your e-mail server.

  • The assessment e-mails are being flagged as spam. How can team members access the assessment?

    Ask your team members to go to the Table Group website at www.tablegroup.com, and click on the "Login" link at the bottom of the page. On the resulting page, instruct each team member to enter his/her e-mail address in the "Take Your Team Assessment" field. Team members will then be prompted through the assessment process.

  • Can I run the assessment report without everyone's input?

    Yes. Once 75% of the team members have submitted their responses, you can end the assessment and receive the report. Choose the team on the Assessments page in the Administrator’s Console. Under the “Team Assessment Status” section in the upper right-hand corner of the page, click on the “End This Assessment and Send Report” link. Please keep in mind that this will be your final report and all remaining team members will be deleted from the team. You will not have the opportunity to run another report.

  • How quickly will I receive the Team Assessment Report?

    The Team Assessment Report will be generated and e-mailed to the main contact immediately once the last person on the team submits their responses.


After the Team Assessment Is Complete

  • I have a new team member whom I'd like to add to an old assessment. How can I do that?

    Once the assessment has ended and the report has been generated, you are no longer able to add additional team members. In fact, adding a new team member changes the dynamics of a team and may affect team members' perceptions. To get a complete and accurate picture of the new dynamics of the team, it would be necessary to have the whole team (with the new member) take the assessment again.

  • My team has finished the assessment, but our main contact has not received the report. How do we generate the report?

    Choose the team on the Assessments page in the Administrator’s Console. Under the “Team Assessment Status” section in the upper right-hand corner of the page, choose “Send Team Assessment Report” to e-mail the PDF. You can also choose “View Team Assessment Report” and save the PDF that opens.

  • If my team has taken the assessment earlier, how can we compare our current performance to the past results?

    For teams that want to gauge their progress over time, a Team Assessment Comparison Report is available. The Comparison Report graphically compares how a team's performance changed over time and highlights strongest areas, weakest areas, areas of greatest improvement and areas of greatest decline.

    First, you must have the necessary licenses to conduct the assessment, which can be purchased in our store. Next, from your Administrator's Console, find the team you wish to retest on the Assessments page. Select the “Retest” link under the “Action” column and proceed through the setup process. During the setup process you will have the ability to add or delete team members. Upon completion, the new Team Assessment Report will be send to you along with a complimentary Comparison Report.

  • If I completed an individual assessment earlier, how can I incorporate the results into a new team-based assessment?

    You have the ability to upgrade an individual assessment to a team-based assessment. First, you must have the necessary licenses to conduct the team assessment, which can be purchased in our store. Next, from your Administrator's Console, find the individual assessment you wish to upgrade on the Assessments page. Select the “Upgrade” link under the “Action” column and proceed through the setup process. The new team-based assessment will incorporate the scores from the individual assessment you selected.

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